Shipping & Returns
Returns and Exchange Policy
We understand that buying shoes and accessories online doesn’t give you the chance to try things on first and sometimes items don’t fit as expected or suit your outfit as you had planned. Our returns policy is intended to give you peace of mind to order and know you may return an item if it is not right.
You may return unused items that are in original condition with the tags attached or the plastic seal left on the bottom of the shoes, within 30 days of purchase for exchange, credit note or refund.
If returning shoes, they must be returned with the original box and packaging as received.
Please note we are not able to accept exchange or return on earrings unless faulty due to hygiene reasons.
How do I return or exchange products to Izoa?
Please email firstname.lastname@example.org for a returns authorisation.
Please note all exchange postage is paid for by the customer.
What if a product is faulty?
We take great pride in our products and packaging so we certainly hope that you never receive a faulty product from us.
In the rare occasion a fault does occur please contact us by emailing our customer care team at email@example.com to let us know accompanied with 3-4 photos of the faulty item. We will then offer a replacement if available, exchange or refund.
We only use trusted Australia post eParcel shipping.
*Free Next Day Delivery
We are currently offering free next day delivery on Australian orders over $49. Orders must by placed by 12:00pm AEST on business days in order to receive by the next business day. Orders placed after this time will be sent the following day via Express post. Next day delivery is valid in metropolitan areas only, please check you are included in Australia's Posts Express shipping areas to see if your location is included.
Please note locations outside the metropolitan area may take 3-6 days shipping time depending on your location.
We send all orders via Australia post eParcel and we will email you a tracking number once the order has been shipped.
All International orders are shipped via DHL Global Mail Orders will take 10-14 business days for shipping.
Orders must be placed by 12pm AEST Thursday the 20th of December to be shipped and received in time for Christmas in all states excluding Western Australia and the Northern Territory where orders must be placed by 12pm AEST Monday 17th of December.