Returns and Exchange Policy
We understand that buying shoes and accessories online is convenient however it doesn’t give you the chance to try things on first and sometimes items don’t fit or suit your outfit you have bought.
You may return items that are in perfect condition as you received them with the tags attached or the plastic seal left on the bottom of the shoes, within 30 days of purchase for exchange or credit note.
Please note we are not able to accept exchange or return on earrings unless faulty due to hygiene reasons.
How do I return products to Izoa?
Please email info@izoaaustralia.com for details.
Please note all exchange postage is paid for by the customer.
What if a product is faulty?
We take great pride in our products and packaging so we certainly hope that you never receive a faulty product from us.
If, on the rare occasion, this does occur please contact us on e-mail info@izoaaustralia.com to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
Exchange
If you would like to exchange an item - please send us an e-mail or call us to let us know what item you are after including the style, colour and size you would like so that we can put it on hold for you. The last thing we want is for it to sell out before your return arrives.
Shipping
Australia
We only use trusted Australia post eParcel shipping.
*Free Next Day Delivery
We are currently offering free next day delivery on Australian orders over $49. Orders must by placed by 12:00pm AEST on business days in order to receive by the next business day. Orders placed after this time will be sent the following day via Express post. Next day delivery is valid in metropolitan areas only, please check you are included in Australia's Posts Express shipping areas to see if your location is included.
Please note locations outside the metropolitan area may take 3-6 days shipping time depending on your location.
We send all orders via Australia post eParcel and we will email you a tracking number once the order has been shipped.
International
All International orders are shipped via DHL Global Mail Orders will take 10-14 business days for shipping.
